How we protect your data & privacy

Ojzen Edutech Solutions Private Limited ("Company", "we", "our", or "us"), incorporated under the Companies Act, 2013 with its registered office in Varanasi, Uttar Pradesh, is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, store, process, and protect your personal information when you access our website (www.ojapp.in) or mobile application ("OJ App"). By using our platform, you consent to the practices described in this policy.

We collect the minimum necessary information required to deliver high-quality educational and skill-reward services: • Personal Information: Name, primary mobile number, email address, age/date of birth, state, and profile photo (optional); • Academic & Learning Data: Course enrollments, video lecture watch progress, quiz responses, test submission timestamps, accuracy metrics, and contest rankings; • Transaction & Order Records: Order ID, purchased course/material details, transaction amount, and payment status. We do NOT collect or store sensitive payment credentials such as credit/debit card numbers, CVV, or net banking passwords. All financial transactions are processed securely through RBI-authorized, PCI-DSS compliant payment gateways (Razorpay); • Device & Technical Data: Device model, operating system version, unique device identifiers, IP address, login session logs, and error diagnostic logs.

We use your data strictly for legitimate educational, operational, and security purposes: • To authenticate user accounts and manage secure login sessions via OTP; • To provision instant access to purchased video lectures, digital study materials, and tests; • To score quizzes, verify anti-cheat integrity, determine leaderboard standings, and disburse merit scholarships; • To manage the student LMS Wallet and process verified reward redemptions; • To provide customer support, resolve billing inquiries, and transmit transactional notifications via SMS, WhatsApp, and email; • To detect, investigate, and prevent fraudulent activity, multiple account abuse, and platform security breaches.

We adopt industry-standard administrative, technical, and physical security safeguards to protect your personal data against unauthorized access, loss, or misuse. All communications between your browser/app and our servers are encrypted using modern Transport Layer Security (TLS 1.3). Database records are hosted in secure, ISO-certified data centers located in India.

We respect your privacy and do NOT sell, rent, trade, or lease your personal information to third-party advertisers or marketing agencies. Data is shared strictly on a need-to-know basis with: • Authorized Service Providers: Cloud hosting partners, licensed payment gateways (Razorpay), and transactional communication partners (SMS/WhatsApp); • Legal & Regulatory Authorities: When required by applicable Indian law, court order, subpoena, or lawful request from law enforcement authorities.

You have the right to access, review, and update your personal information at any time through your Profile settings in the mobile application or website. If you identify any inaccuracies, you may update them directly or contact our support team at support@ojapp.in.

We retain your personal data only as long as necessary to provide services and comply with statutory legal and tax obligations. Users have the right to permanently delete their account and associated personal information at any time: • You may initiate account deletion directly through the app settings or via our dedicated public deletion page: www.ojapp.in/delete-account. • Upon receiving a verified deletion request, personal profile data and authentication credentials are permanently purged from our active systems within 30 days, subject to mandatory legal record retention requirements (such as financial transaction records required under tax law).

In compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the contact details of our Grievance Officer are provided below: • Grievance Officer: Aarav Kumar Singh • Company: Ojzen Edutech Solutions Private Limited • Official Email: support@ojapp.in • Support Helpline: +91 9350529282 • WhatsApp Support: +91 9350529282 • Registered Office Address: Rustampur, Chiraigaon Block, Sarnath, Varanasi, Uttar Pradesh – 221112 • Support Working Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST